Table of Content
- My battery was dead in my panel on the…
- About Brinks Home Security
- Florida woman named Tupac Shakur charged with beating man with baseball bat
- Stuck in “contract” Brinks hasn’t produced for me and alarm hasn’t worked for 10 months
- Latest Brinks Home Security’s complaints
- I called in oct. and requested to have my account disconnected! new withdraw in dec.!!
- Request for service canceling
So that was one item we didn't care for - at least that was our, that was one of the things that we needed. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.
They take care of any concerns I may have. On top of all of that, they're quick to respond, so I've really felt safe with that. Although installing the system was time consuming, customer support has actually been pretty good. They always answer my questions in a professional way, and they've provided me with everything I want. The price is relatively good, and I like that they're in touch with the police department. There was a storm once, and the wind blew my garage door, causing the alarm to go off.
My battery was dead in my panel on the…
The lady who helped me actually gave me more information than I needed but it was very helpful. She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient. It was very easy to set up and very user friendly. Brinks Home Security only offers wireless/broadband monitoring.
I walked back and they were there in my house. They were very fast in responding to the alert, and they were able to help me and turn it off. That happened twice after that incident, but I think I was finally able to learn how it works. Once you learn how to use the system it's good though. I am more comfortable with it since there have been 7 robberies in our road. I know that the police will respond fast if we have somebody break into my house.
About Brinks Home Security
And Protect America did adapt and made it happen. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area.
The sales person answered all my questions. Every time I call customer service, they pick up within a minute or two minutes and my questions are answered and things are explained. They're more than willing to spend time with me and not rush me off to get the next customer service person. I'm very happy with their response time, the equipment, and the website and how things work on smart phones. They are the real deal as far as security goes; I really trust them.
Florida woman named Tupac Shakur charged with beating man with baseball bat
We are happy that you were able to save money with our DIY approach and our Care team has been helpful with any inquiries that occur. Please let us know if you have any other further questions. They did a great job in a step by step instructions on how to install the system so they've done a great job.
They're pretty responsive when I've called, and they always help me out if I have troubleshooting issues with my system. When one of the sensors has issues, they send you out the replacements and all. There was an occasion when the alarm got tripped in, so I had a police officer at the door within 10 minutes of that. It was a false alarm at that time, but I know somebody will be here in case I need it.
Stuck in “contract” Brinks hasn’t produced for me and alarm hasn’t worked for 10 months
Discuss the issues you have had with Brinks Home Security and work with their customer service team to find a resolution. I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here.
I switched from ADT because with them I had to go through the telephone lines that go on the posts outside. So if someone wanted to they could just cut it and shut down the alarm system. Monitronics could use my underground lines, so I just decided to go with them since they had what I wanted. Whatever questions I call them about, they have an answer for me. I'm able to handle the panel on my own, and they're always there to ensure my problems are handled or done. I don't have any problems with the system either.
This also includes seeing a live video feed of your cameras. With your two-way voice doorbell camera, you can not only see what's happening around your home, but you can also use the app to talk through the security camera to your family or other visitors. Lastly, the app gives you instant notifications straight to your smartphone anytime anything noteworthy happens with your home security. Wireless Motion Sensor — Similar to the wireless door sensor, the wireless motion sensor has double-sided tape to ensure easy mounting. The battery life lasts up to three to five years. The detection radius is 80 degrees and signal encryption is Proprietary S-Line encryption.
Willing to go the extra mile if I do not understand something. The only thing I wish was different was being able to have a tech here at home to check things out I have two jobs and work the hours that restrict me from calling during the week. Now I have these window alarms that I would love to use and cannot use them ever. So I guess my suggestion would be to make them so they work in every situation. I've loved having them as my security system. My alarm went off at one time, and within 5-6 minutes, the coops were there and I got an alarm from the company asking if I needed protection.
The Brinks Home alarm system is simple and easy to install, allowing you to set up the system yourself if you desire. They also have professional installation for those who would prefer to contact customer service and have a Brinks Home Security expert set up the system. Then two of our sensors went out and Monitronics sent two door new replacements and add 2 years from 15 may 2018 without permission on the contact to 15 may 2020. I do not like a company add time to a contract without time. I can not understand how Monitronics/Brinks can do this. I will never sign with another security system in life now that I understand how the security systems work.
She called to find out what had happened and the representative walked her through what she needed to do to reset it. The next day the same thing happened and had to go through the steps once again but the next day the problem persisted. She was given a date when a technician would be coming in to fix the problem. She received a call that the technician was unable to come in due to illness. She rescheduled but the technician didn't show up then either.
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